FRONT DESK AGENT RESPONSIBILITY AT GRANDE VALORE HOTEL

NURRABANI, NADYA (2024) FRONT DESK AGENT RESPONSIBILITY AT GRANDE VALORE HOTEL. Karya Tulis Ilmiah thesis, Sekolah Tinggi Bahasa Asing JIA.

[img] Text
D3-2024-43131310210008-ABSTRACT-ABSTRAKSI.pdf

Download (892kB)
[img] Text
D3-2024-43131310210008-BIBLIOGRAPHY.pdf

Download (795kB)
[img] Text
D3-2024-43131310210008-CHAPTER-1.pdf

Download (721kB)
[img] Text
D3-2024-43131310210008-COVER.pdf

Download (271kB)
[img] Text
D3-2024-43131310210008-CHAPTER-5.pdf

Download (706kB)
[img] Text
D3-2024-43131310210008-TABLE-OF-CONTENT.pdf

Download (957kB)
[img] Text
D3-2024-43131310210008-FULL.pdf
Restricted to Repository staff only

Download (4MB) | Request a copy
[img] Text
D3-2024-43131310210008-REFERENCE.pdf

Download (1MB)

Abstract

The main purpose of this paper is to describe what are the responsibilities of the front desk agent at Grande Valore Hotel located in the Cikarang, especially at Jababeka 1 industrial park. The observation started from February to August 2024. The writer chooses qualitative as the type of research that is used to collect data, by observing and describing the results of observations that were found during the internship. There are 7 front desk agent's responsibilities, namely; (1) make room reservations, (2) handle guest check-in and check-out, (3) make courtesy calls, (4) inventory guest rooms, (5) upsell products, (6) input guest data into VHP system, (7) make daily reports. Keywords: front desk agent, hospitality, hotel, responsibility

Item Type: Thesis (Karya Tulis Ilmiah)
Creators:
CreatorsNIMEmail
NURRABANI, NADYANIM43131310210008UNSPECIFIED
contributors:
ContributionContributionsNIDN/NUPTKEmail
Advisor 1Sinaga, Inta MasniNUPTK9562768669237003inta.ms@stba-jia.ac.id
Subjects: Bahasa dan Sastra > Program Studi Bahasa Asing > Bidang Ilmu Bahasa Lain Yang Belum Tercantum
Bahasa dan Sastra > ILMU BAHASA ASING > Sastra (dan Bahasa) Inggris
Divisions: Program Studi Bahasa Inggris
Depositing User: Iwan Kurniawan, S.Sos.
Date Deposited: 07 Jan 2025 03:43
Last Modified: 07 Jan 2025 03:43
URI: http://repository.stba-jia.ac.id/id/eprint/1047

Actions (login required)

View Item View Item