NURRABANI, NADYA (2024) FRONT DESK AGENT RESPONSIBILITY AT GRANDE VALORE HOTEL. Karya Tulis Ilmiah thesis, Sekolah Tinggi Bahasa Asing JIA.
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Abstract
The main purpose of this paper is to describe what are the responsibilities of the front desk agent at Grande Valore Hotel located in the Cikarang, especially at Jababeka 1 industrial park. The observation started from February to August 2024. The writer chooses qualitative as the type of research that is used to collect data, by observing and describing the results of observations that were found during the internship. There are 7 front desk agent's responsibilities, namely; (1) make room reservations, (2) handle guest check-in and check-out, (3) make courtesy calls, (4) inventory guest rooms, (5) upsell products, (6) input guest data into VHP system, (7) make daily reports. Keywords: front desk agent, hospitality, hotel, responsibility
Item Type: | Thesis (Karya Tulis Ilmiah) | ||||||||
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Subjects: | Bahasa dan Sastra > Program Studi Bahasa Asing > Bidang Ilmu Bahasa Lain Yang Belum Tercantum Bahasa dan Sastra > ILMU BAHASA ASING > Sastra (dan Bahasa) Inggris |
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Divisions: | Program Studi Bahasa Inggris | ||||||||
Depositing User: | Iwan Kurniawan, S.Sos. | ||||||||
Date Deposited: | 07 Jan 2025 03:43 | ||||||||
Last Modified: | 07 Jan 2025 03:43 | ||||||||
URI: | http://repository.stba-jia.ac.id/id/eprint/1047 |
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